FAQ
Orders & Customization
Q: Can I order without a minimum?
A: Yes! We offer open sizing with no minimum order requirements on most of our line. For details, email Susan.Blingagogo@gmail.com.
Q: Do you offer private labeling or custom artwork?
A: Absolutely. If you’d like to add your own branding or a custom design, please reach out to us at Susan.Blingagogo@gmail.com for details.
Q: What types of apparel do you print on?
A: We specialize in high-quality soft t-shirts, sweatshirts, hoodies, bags, etc. We print, patch, and embellish styles ranging from infant sizes through adult 7X. Please note that price adjustments apply to extended sizing.
Q: Do you offer gift and specialty items?
A: Yes! We also carry select specialty items for seasonal or trend-driven designs.
Q: Can I provide my own design?
A: Yes, you can! Simply email your artwork to Susan.Blingagogo@gmail.com, and we’ll review the file for print compatibility. We offer exclusivity on any artwork provided to us, as long as it was created by you or someone you commissioned. Providing artwork that is readily available on the open market is not available for exclusivity.
Q: What if I see a design that I'm interested in carrying but can't find it on your website?
A: Just submit the photo to Susan.Blingagogo@gmail.com to see if it is available in our art files. With over 6,000 styles in our line, we likely have it!
Q: Do you ever offer sales on your merchandise?
A: Yes. We offer a weekly shirt of the week and other deeply discounted specials. For more information on overstock sales and other deeply discounted specials, email Susan.Blingagogo@gmail.com for current availability or to set up a FaceTime appointment.
Q: I'm not great at checking my email — how do I reach you by phone if I have more questions about my order?
A: Please feel free to contact Susan at 979-702-2644 by phone or text during regular business hours of 9am – 5pm Monday – Friday CST. Please allow 24 hours to receive a response, especially if during Apparel or Gift markets.
Shipping
Q: How long does it take to receive my order?
A: Most orders ship within 10–14 business days after we receive the order and payment. If you need it sooner or need to ship your order to a show address, please email Susan.Blingagogo@gmail.com for availability before paying for your order. We will do our best to accommodate any request if at all possible.
Q: Do you ship internationally?
A: At this time, we primarily ship within the U.S. Please email us for special shipping requests.
Q: What carriers do you use to ship my order?
A: We primarily use UPS but also occasionally use FedEx and USPS. Our goal is to get you what you need in the fastest and safest way possible while keeping shipping costs as low as possible.
Q: What if my shipping cost on the website seems high for my order?
A: While shipping on our new website has been integrated with Shopify, we realize that sometimes item weights, box sizes, and shipping address location can be calculated incorrectly. Before checking out, please reach out to Susan.Blingagogo@gmail.com if this happens so an adjustment can be made in our system with our IT team and, more importantly, for your order!
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your custom apparel! Returns are accepted within 7 days of delivery for items that arrive damaged, misprinted, or defective. Store credit will be issued if an exchange is not possible.
Q: How do I request a return?
A: Please email Susan.Blingagogo@gmail.com to request a Return Authorization (RA). Be sure to include:
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Your order or invoice number
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Clear photos of the issue (required for all return requests)
Q: Do you accept returns for custom designs if I change my mind?
A: Unfortunately, we cannot accept returns for custom designs due to personal preference. Only items that are defective, damaged, or incorrect are eligible for return.
Q: Who pays for return shipping?
A: If the issue is the result of our error, we’ll cover return shipping. Otherwise, return shipping is the customer’s responsibility.
Q: How long do I have to use my credit if a credit is issued?
A: You may use your credit within 3 months of it being issued by emailing Susan.Blingagogo@gmail.com.
Wholesale Markets
Q: Do you only sell wholesale?
A: Yes! We are a wholesale-only business. If you’re interested in bulk orders, please email Susan.Blingagogo@gmail.com for details.
Q: Where can I see your styles in person?
A: Our Cash and Carry Showroom (#7333) at Dallas Market Center is open the Monday before Apparel, Gift, WESA, and September Markets in January, March, June, August, September, and October. It is also open during 1st Monday events at Dallas Market Center.
Q: Where is the best place to see all of the newest samples for each season while at Market?
A: Our newest samples are located in our Temporary Booth on the 12th Floor between Starbucks and the Restrooms during Apparel markets.
Q: Do you attend any other markets around the U.S.?
A: On a rotating basis, we attend markets in Las Vegas, Nashville, Orlando, and other regional wholesale markets. Please contact us to find out when we will be in your area. Appointments are encouraged but flexible.
Q: If I can't get to Market this time, how can I see the newest samples and also ready-to-ship merchandise so I don't miss out?
A: You can schedule a FaceTime in the showroom for ready-to-ship merchandise or in the Temporary Booth to see the newest must-have trending styles. We will ship your order to you!